Return & Refund Policy

You may request a return within 30 days of the delivery date. Items must be unused, in their original packaging, and in the same condition that you received them.

Certain items are non-returnable for hygiene or safety reasons, including (but not limited to) intimate apparel, perishable goods, and personalized/custom items. This will be noted on the product page.

To start a return, contact us at support@myshop.com with your order number and the reason for the return. We will respond with a Return Merchandise Authorization (RMA) and return shipping instructions.

Please do not send items back without first requesting an RMA — unauthorized returns may not be processed.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 5-10 business days.

If the return is due to our error (wrong or defective item), we will cover the return shipping cost and issue a full refund. If the return is for any other reason, the customer is responsible for return shipping.

We only replace items if they are defective or damaged on arrival. If you need to exchange for a different size, color, or product, please return the original item for a refund and place a new order.

Please inspect your order upon receipt. If your item arrives damaged or defective, contact us within 7 days at support@myshop.com with photos of the damage. We will arrange a replacement or refund at no cost to you.

You may cancel an order free of charge if it has not yet been shipped. Once an order has shipped, it cannot be cancelled and must be processed as a return.

For any return or refund questions, please contact us at support@myshop.com.