Last updated: January 2026
This Refund Policy explains how Housntoy processes refunds. For full return eligibility and instructions, please also review our Return & Refund Policy.
Refunds are issued for returned items that meet the criteria in our Return & Refund Policy: items must be unused, in original packaging, and returned within 30 days of delivery.
Refunds are also issued for orders cancelled before shipment, and for items that arrive damaged or defective (with photo evidence provided within 7 days of delivery).
Approved refunds are credited back to your original payment method. Processing times vary by payment provider:
Credit/Debit Cards: 5-10 business days for the refund to appear on your statement.
PayPal: 1-3 business days.
Other methods: up to 14 business days.
Partial refunds may be issued at our discretion in cases such as: items returned with missing parts or packaging; items returned in a condition different from how they were shipped; or orders where only some items are being refunded.
Original shipping charges are non-refundable except when the return is due to our error (wrong item shipped, or defective/damaged product). Return shipping costs are the customer's responsibility unless the return is due to our error.
Only regular-priced items are eligible for refund. Sale or clearance items are final sale and cannot be refunded unless they arrive defective.
If you have questions about a refund, please contact us at support@myshop.com with your order number.